Genie Remote – Troubleshooting Your DIRECTV Genie Remote. For more information on Troubleshooting DIRECTV Genie Remote, check out https://support.directv.com/app/answers/detail/a_id/4078 for tips, FAQ, and support.
The DIRECTV Genie remote brings you a versatile, customizable viewing experience. Using the Genie remote, you’re able to easily browse programs, manage your recordings, get recommendations, record a program, display your scheduled programs, access extra features, and more. That’s why it’s frustrating when your remote stops working. Thankfully, there are several options for fixing the remote.
First, use the built-in battery tester to ensure your DIRECTV Genie remote control has working batteries. If the batteries work, you may need to program your Genie remote by following the instructions listed in this video. However, if that doesn’t solve the issue, you always have the option to call DIRECTV technical support for help.
If you still need additional assistance, the DIRECTV Help Center at http://www.directv.com/help features in-depth information to help you troubleshoot your service, find billing support, and learn more about DIRECTV products and services
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DIRECTV is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 37 million customers in the U.S. and Latin America.
DIRECTV offers more than 190 full-time HD channels1 in Dolby-Digital® 5.1 theater-quality sound, access to exclusive programming, and the most comprehensive collection of sports programming available anywhere, including NFL SUNDAY TICKET, NHL® CENTER ICE®, and NBA LEAGUE PASS.2 We deliver the best in video entertainment to homes, airports, hotels, restaurants, hospitals, office buildings, airplanes, automobiles, and mobile devices. DIRECTV is also the exclusive home of AUDIENCE™, a unique television experience with original series like the acclaimed ROGUE and Kingdom, sports talk shows, exclusive concerts and more. Customers can stream AUDIENCE™ live or watch shows On Demand on any device.
DIRECTV offers the technology to experience your favorite content like never before. We're your one-stop shop for all the entertainment you want, whenever and wherever you want it. It doesn't matter how many TVs you have in your home. With Genie, the world's most advanced HD DVR, you and your family can enjoy a full HD DVR experience on every one of them, from a single HD DVR. Our employees live and breathe technology, with many of them focused on operating our broadcast centers, monitoring our satellites in space, and building cutting-edge hardware and software applications.
DIRECTV is #1 in customer satisfaction over all cable and satellite providers.4 That's according to the 2014 American Customer Satisfaction Index. In fact we’ve ranked higher than cable for 14 years in a row.4 We are passionate about earning customer loyalty by providing the best Customer Experience. Whether you call 1-800-DIRECTV, receive a visit from one of our installers or manage your account online at directv.com, our employees are working their hardest to provide you with the highest levels of service.
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